Customer Care

Customer Care – Irvana

Welcome to Irvana Customer Care! We’re here to make your shopping experience smooth, safe, and enjoyable. Below, you’ll find everything you need to know about our policies, payment options, and how to contact us.

Lay-By Payment Option

Can’t pay all at once? No problem! Our Lay-By plan lets you secure your favorite products and pay over 3 months.

  • Contact us on WhatsApp or call +27618165052 to start your Lay-By order.

  • We’ll create a secure payment link for you.

  • Orders ship once full payment is received (5-7 business days).

Read Our full Lay-By policy

Shipping & Delivery

We carefully process and ship all orders from our trusted suppliers.

  • Orders are shipped within 5-7 business days after payment is confirmed.

  • Delivery times may vary depending on your location.

  • Tracking information will be shared once your order is dispatched.

Read our full Shipping Policy

Returns & Refunds

Your satisfaction matters! If you need to return a product:

  • Returns are accepted according to our Return Policy guidelines.

  • Refunds are processed promptly after we receive the returned items.

  • Contact us if you have any issues or questions about your order.

Read our full return policy

Contact Us

Need help or have questions? Our friendly team is ready to assist you.

We aim to respond to all enquiries as quickly as possible - usually within 24 hours on business days.